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Refund Policy
Refunds & Guarantees – SalesCollections
At SalesCollections, customer satisfaction is our top priority. We are committed to providing quality products and a smooth shopping experience. If for any reason you are not satisfied with your purchase, our Refunds & Guarantees policy outlines the conditions under which returns, refunds, or replacements may be requested.
Return & Refund Policy
We offer a 7-day return window from the date of delivery, subject to the following conditions:
You may request a return, refund, or replacement if:
- The product received is damaged or defective
- The product is incorrect or incomplete
- The item does not match the description shown on our website
Returned items must:
- Be unused and in original condition
- Include original packaging, labels, and accessories
- Be returned within 7 days of delivery
Non-Returnable Items
Certain products may not be eligible for return due to hygiene or safety reasons. These exclusions, if any, will be clearly mentioned on the product page.
Replacement Policy
If a product arrives damaged or defective, we will gladly offer a replacement at no extra cost, subject to verification. Replacements are processed after the returned item is received and inspected.
Refund Process
- Approved refunds will be processed after the returned product passes inspection.
- Refunds are issued to the original payment method.
- Processing time may take 7–10 business days, depending on your payment provider.
Guarantees
SalesCollections guarantees that all products listed on our website are sourced from reliable suppliers and meet quality standards. Detailed product descriptions and images are provided to help you make informed purchasing decisions.
Data Protection & Security
We use industry-standard security measures to protect your personal and payment information. While no online system can be completely secure, we continuously work to safeguard your data.
How to Request a Return, Refund, or Replacement
To initiate a request, please contact our support team with your order details and issue:
📧 Email: support@salescollactions.com
🌐 Website: www.salescollactions.com
Our team will review your request and respond promptly to ensure a fair and hassle-free resolution.
Our Commitment
At SalesCollections, we believe in transparency, trust, and customer care. Our policies are designed to ensure you can shop with confidence and peace of mind.